Privacy Policy

This Privacy Policy ("Policy") is issued by amavi88 ("amavi88", "we", "us", "our") and governs the collection, use, storage, disclosure, and protection of personal data relating to all visitors, registered players, and other individuals ("you", "your", "the Data Subject") who interact with the amavi88 platform accessible at amavi88.cam and all associated sub-domains, mobile interfaces, and related services.

amavi88 operates as a crypto-friendly online casino and sports betting platform serving Malaysian players and other permitted users. In the course of providing our services — including account management, game access, sports betting, payment processing, customer support, and responsible gambling compliance — we necessarily collect and process personal data about you.

We take our data protection obligations seriously. This Policy is designed to be clear, specific, and genuinely informative rather than a lengthy document designed to obscure what we actually do with your information. If anything in this Policy is unclear, you are encouraged to contact our support team for clarification before providing your data.

The following key terms are used throughout this Policy with the meanings set out below:

For the purposes of this Privacy Policy, amavi88 acts as the Data Controller in respect of personal data collected through the platform and its associated services. amavi88 operates under international online gaming licensing, including applicable Curacao-based regulatory frameworks that impose data handling standards on licensed operators.

Certain processing activities — particularly KYC identity verification and payment processing — involve third-party Data Processors acting on amavi88's behalf under written agreements that impose data protection obligations on those processors consistent with this Policy.

amavi88 collects personal data in the following categories, depending on how you interact with the platform:

4.1 Registration & Account Data

• Full legal name as it appears on government-issued identification.
• Date of birth (required to verify age eligibility — 21+ only).
• Email address and, where provided, mobile phone number.
• Username and encrypted account password.
• Country and city of residence (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam).
• Preferred language and currency settings.

4.2 Identity Verification (KYC) Data

• Copy of government-issued photo identification: Malaysian MyKad, international passport, or driver's licence.
• Proof of residential address: utility bill, bank statement, or similar document issued within the past three months.
• Selfie or video verification where required by the KYC provider for enhanced verification.
• Source of funds documentation for accounts with elevated transaction volumes.

4.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method references.
• Payment method identifiers: e-wallet account references (Touch 'n Go eWallet, Boost, GrabPay), bank account details (Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect), DuitNow ID, FPX reference numbers.
• Cryptocurrency wallet addresses used for deposits and withdrawals (BTC, USDT, ETH, USDC).
• Bonus claim history, wagering activity records, and balance history.

4.4 Gaming & Betting Activity Data

• Game session logs: titles played, bets placed, outcomes, session duration, and bet size.
• Sports betting activity: markets wagered on, bet types (Asian Handicap, Over/Under, 1X2), odds, and settlement records.
• Responsible gambling tool usage: deposit limits set, session duration alerts triggered, self-exclusion requests.

4.5 Technical & Device Data

• IP address, approximate geographic location derived from IP, and device fingerprint data.
• Browser type, version, and language settings; operating system and device type.
• Cookies, session tokens, and web analytics data as described in Section 11 of this Policy.
• Login timestamps, session duration, and navigation path data within the platform.

4.6 Communications Data

• Records of live chat conversations, email correspondence, and any other written communication with amavi88 support teams.
• Survey responses, feedback submissions, and complaint records.
• Marketing communication preferences and opt-in/opt-out records.

amavi88 processes personal data on the basis of one or more of the following lawful grounds:

• Contractual necessity: Processing required to register your account, process deposits and withdrawals, provide access to games and betting markets, and fulfil our obligations under the Terms and Conditions you have accepted.
• Legal obligation: Processing required to comply with applicable AML regulations, KYC identity verification mandates, licensing conditions, and responses to lawful requests from regulatory authorities or law enforcement agencies.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gambling monitoring, customer support quality assurance, and internal analytics — where those interests do not override your fundamental privacy rights.
• Consent: Processing for optional marketing communications and non-essential cookies, where you have provided explicit consent that can be withdrawn at any time.

Where processing is based on consent, withdrawal of that consent will not affect the lawfulness of any processing carried out prior to withdrawal. Withdrawal of consent for processing that is necessary for service delivery (e.g., KYC) may result in inability to process withdrawals or maintain your account.

Personal data collected by amavi88 is used exclusively for the following purposes:

• Account creation and management: Registering, authenticating, and maintaining your Player Account on amavi88.
• KYC identity verification: Verifying your age (21+), identity, and source of funds in compliance with applicable licensing requirements.
• Payment processing: Facilitating deposits and withdrawals via local Malaysian payment methods (Touch 'n Go eWallet, DuitNow, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, Boost, GrabPay, FPX) and cryptocurrency channels (BTC, USDT, ETH, USDC).
• Game and betting service delivery: Providing access to casino games, live dealer tables, sports betting markets, and related features.
• Fraud prevention and security: Detecting and preventing fraudulent transactions, unauthorised account access, bonus abuse, money laundering, and other prohibited activities.
• Responsible gambling compliance: Monitoring for problem gambling indicators, enforcing player-set limits, and processing self-exclusion requests in accordance with our Responsible Gambling Policy.
• Customer support: Responding to account queries, payment disputes, technical issues, and responsible gambling requests.
• Legal compliance: Meeting AML reporting obligations, responding to lawful regulatory requests, and maintaining records as required under applicable licensing conditions.
• Platform improvement: Analysing aggregated usage patterns to improve platform performance, user experience, and product offering — conducted using anonymised or pseudonymised data where possible.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have consented to receive such communications (opt-out available at any time).

amavi88 does not sell, rent, or commercially exchange personal data with third parties. Personal data is disclosed only in the following limited circumstances:

7.1 Service Providers (Data Processors)

Third-party processors engaged by amavi88 to provide specific services may receive access to the minimum personal data necessary to perform those services. These include:

• KYC and Identity Verification Providers: Independent identity verification platforms that process your identification documents and confirm age eligibility on our behalf.
• Payment Processors: Technology providers facilitating FPX bank transfers, e-wallet transactions (Touch 'n Go eWallet, Boost, GrabPay, DuitNow), and cryptocurrency payment processing.
• Game Content Providers: Third-party game studios whose software is accessed through our platform. These studios may receive session and bet data required for game operation and dispute resolution.
• Cloud Infrastructure Providers: Server and data storage providers who host amavi88 platform data under strict security and confidentiality obligations.
• Customer Support Platforms: Live chat, email, and messaging platforms used to deliver 24/7 multilingual support to Malaysian players.

7.2 Legal & Regulatory Disclosures

amavi88 may disclose personal data to competent authorities, regulatory bodies, law enforcement agencies, or courts where required by applicable law, licensing conditions, or court order. This includes AML reporting obligations and responses to lawful investigation requests.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of amavi88's business assets, personal data held by amavi88 may be transferred to the acquiring entity as part of that transaction, subject to equivalent data protection obligations being imposed on the acquirer.

As an internationally operated online platform, amavi88 may transfer personal data to countries outside Malaysia for processing and storage. Where such transfers occur, amavi88 takes appropriate steps to ensure that your personal data receives an adequate level of protection, including:

• Transferring data only to processors in countries recognised as providing adequate data protection standards, or where equivalent safeguards have been contractually established.
• Implementing data processing agreements with all international processors that impose data protection obligations consistent with this Policy.
• Minimising the scope of international data transfers — where processing can be conducted within the region without material compromise to service quality, regional processing is preferred.

By providing your personal data and using the amavi88 platform, you acknowledge that your data may be processed in countries other than Malaysia. If you have concerns about international data transfers, please contact our support team.

amavi88 retains personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with our internal data disposal procedures.

amavi88 implements comprehensive technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key measures in place include:

• 256-bit SSL/TLS encryption applied to all data transmitted between user devices and amavi88 servers.
• Encrypted data at rest: Sensitive data including KYC documents, payment details, and account credentials are stored in encrypted form.
• Access controls: Strict role-based access permissions ensure that amavi88 personnel can only access personal data necessary for their specific function.
• Multi-factor authentication required for all internal administrative access to systems containing personal data.
• Intrusion detection and monitoring: Continuous monitoring systems detect and alert on anomalous access patterns or potential breach indicators.
• Regular security assessments: Vulnerability scanning and periodic penetration testing to identify and remediate potential security weaknesses.
• Incident response procedures: Defined protocols for responding to data breaches, including timely notification where required by applicable regulations.

amavi88 uses cookies and similar tracking technologies to enable essential platform functionality, maintain your logged-in session, analyse usage patterns, and (with your consent) personalise your experience. The following cookie categories are used on the amavi88 platform:

You may manage cookie preferences through your browser settings at any time. Most browsers allow you to view, delete, and block cookies. Note that blocking strictly necessary cookies will impair your ability to log in and use the platform. For analytics and marketing cookies, withholding or withdrawing consent will not affect your ability to access the platform.

Subject to applicable law and the processing purposes described in this Policy, you have the following rights in relation to your personal data held by amavi88. To exercise any of these rights, contact our support team referencing "Privacy / Data Request".

The amavi88 platform is strictly intended for use by persons aged 21 years and above. amavi88 does not knowingly collect, process, or store personal data from minors. Date of birth collection at registration, combined with KYC document verification prior to first withdrawal, are specifically designed to enforce this age restriction.

If amavi88 discovers or is notified that personal data from a person under the age of 21 has been collected — whether through false information provided at registration or any other means — the relevant account will be immediately suspended, all associated data will be reviewed and handled in accordance with applicable data protection obligations, and appropriate action will be taken.

If you are a parent or guardian and believe that a minor has provided personal data to amavi88 and/or registered an account, please contact our support team immediately at [email protected] (plain text — not a clickable link) referencing "Minor Account Report".

amavi88 may send promotional communications including bonus offers, VIP programme updates, new game announcements, and special events to Players who have explicitly opted in to marketing communications at the time of registration or subsequently through account settings.

Marketing communications may be delivered via:

• Email to your registered address.
• In-platform notifications within your amavi88 account.
• WhatsApp or other messaging channels where you have separately consented to such communications.

You may opt out of marketing communications at any time by: updating your communication preferences in your account settings; clicking the "unsubscribe" link in any marketing email; or contacting support and requesting removal from all marketing lists. Opt-out requests are processed within 5 business days.

amavi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform features. The "Last Updated" date at the top of this document will be revised whenever a material change is made.

Where amendments are material — meaning they substantially affect how we use your personal data or reduce your rights — we will provide at least seven (7) days' advance notice by email to your registered address or through a prominent notice on the platform before the changes take effect.

Minor amendments — including clarifications, corrections, or changes required for regulatory compliance that do not reduce your existing rights — may take effect immediately upon publication. We encourage you to review this Policy periodically to remain informed of how amavi88 handles your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by amavi88, please contact us through the following channels:

• Email: [email protected] (plain text — not a clickable link). Please reference "Privacy / Data Request" in the subject line.
• 24/7 Live Chat: Available directly on the amavi88 platform — average response time under 5 minutes.
• Languages: Support available in English, Bahasa Melayu, and Mandarin around the clock.

For subject access requests, erasure requests, or portability requests, please provide sufficient detail for us to locate your account records and verify your identity before the request is processed. Verified identity confirmation is required for all data rights requests.